Customer Service (Contract-based)
Job Descriptions:
- Handle customer inquiries from sellers and buyers through call
- Manage and resolve customer related issues and escalations
- Document call center processes and FAQs, and work on continuous process improvement
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights and come up with improvement suggestions and initiatives
Requirements:
- Min. Diploma degree from any major
- Min. 6 months experience as Call Center
- Strong communication skills
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Willing to work in shift and has big interest working in e-commerce company
- Willing to work in contract based for 3 months
- Able to join immediately
If you are interested into applying this position, please register yourself at our online recruitment system Shopee Career at link below: