Lowongan Kerja Shopee Indonesia

Customer Operations – Quality Assurance Team Lead 

Job Descriptions :

• Monitor and analyse the development of all agents’ performance as well as the Quality Assurance (QA) specialists
• Verifying agent’s service quality to make sure they are aligned with the company standards
• Provide insights or recommendations for improvement on service quality and monitoring the process
• Create a report summary of the achievement of the quality improvement
• Create and monitor work programs for agent’s improvement

Requirements :

• Minimum Bachelor’s Degree from any major
• Minimum 4 years experience in Contact Center
• Experienced as Supervisor for QA/Support/Ops in the Customer Service area
• Can work well in a fast-paced environment
• Strong leadership and problem-solving skills
• Good understanding of QA job scope and sampling methodology
• Understand basic data analysis
• Based in Solo

DAFTAR

*hanya yang memenuhi kualifikasi yang akan di proses
Proses rekrutmen & seleksi pelamar tidak dipungut biaya apapun